Shipping, Return & Privacy Policy
🚚 Shipping Policy
At Indus Astroshop, we take extra care in packing every order with secure multi-layer protection to ensure your astronomy equipment reaches you safely and on time. 1. Order Processing & Dispatch Orders are processed and dispatched only after order confirmation and 100% advance payment. Orders placed before 3:00 PM (PKT) on working days (Monday–Saturday) are usually dispatched the next working day. Orders placed after cutoff time or on Sundays/holidays are processed on the next working day. 2. Delivery Timeframe 📦 Standard Delivery: 2–3 business days (depending on location) 🏙️ Major Cities: 2–3 days 🌄 Remote Areas: 3–5 days (depending on courier coverage) 3. Shipping Partners We use trusted courier services across Pakistan, including: 🚚 TCS 🚚 Leopard Courier 4. Shipping Delays Delivery may be affected by factors beyond our control such as weather conditions, courier delays, or operational issues. 5. Shipping Charges Shipping charges vary depending on Product size, Weight & Delivery location. 6. Order Tracking Once dispatched, tracking details will be shared so you can track your parcel directly through the courier service. 7. Address Accuracy Please ensure your shipping details are correct. Additional charges may apply for: i. Incorrect address ii. Failed delivery attempts iii. Re-delivery requests 📞 For shipping support: Indus Astroshop Support Team 📱 0333 7593170 📧 support@indusastroshop.com
🔁 Return & Refund Policy
At Indus Astroshop, we aim to provide a smooth and trustworthy shopping experience. However, due to the delicate nature of astronomy equipment, we follow a strict policy. 📌 Eligible Return Cases Returns are accepted only if: i. You received the wrong product ii. You received a faulty or verified damaged product on arrival. ⏱️ Important Conditions You must notify us within 6 hours of delivery An unedited unboxing video is mandatory (must be shared within 12 hours) 🎥 Video Recording Guidelines 1. Before Unboxing 📦 Show sealed package clearly 🏷️ Display shipping label and any visible damage 2. During Unboxing 🎥 Record full unboxing without cuts 📦 Show all accessories and packaging 3. Initial Inspection 🔍 Check for scratches, dents, or missing parts ⚙️ Test basic functions (if possible) 🚨 Record any issue clearly 📞 Support Contact: Indus Astroshop Support Team 📍 Near NBP Aitemaad Islamic Branch, Bakrani Road, Larkana City, Sindh, Pakistan 📱 0333 7593170 📧 support@indusastroshop.com
🔒 Privacy Policy
At Indus Astroshop, your privacy is important to us. This policy explains how we collect, use, and protect your data. By using our website, you agree to the terms below. 1. Information We Collect We may collect: 👤 Full name 📱 Phone / WhatsApp number 📧 Email address 📦 Shipping address 🛒 Order details 💳 Payment-related information (securely processed) 🌐 Basic website usage data 2. How We Use Your Data We use your data only for: 🚚 Order processing and delivery 📩 Order updates and confirmations 💬 Customer support 📈 Website and service improvement 🔐 Fraud prevention and security ❌ We do NOT sell or trade your personal data. 3. Data Security We use secure systems to protect your information. Only authorized staff can access order-related data. 4. Data Sharing We only share data with: 🚚 Courier companies 💳 Payment processors ⚖️ Legal authorities (if required by law) 5. Cookies Cookies are used to improve website experience and performance. You may disable them in your browser settings. 6. Communication Consent By providing your contact details, you agree to receive: 📦 Order updates 💬 Support messages 🔔 Important notifications 7. Your Rights You may request: 👁️ Access to your data ✏️ Correction of data 🗑️ Deletion of data (subject to legal requirements) 8. External Links We are not responsible for privacy practices of external websites linked from our platform. 9. Policy Updates We may update this policy from time to time. Updates will be posted on this page. 📞 Contact Us Indus Astroshop 📍 Near NBP Aitemaad Islamic Branch, Bakrani Road, Larkana City, Sindh, Pakistan 📱 0333 7593170 📧 support@indusastroshop.com